Ancillary Plug and Play Solution

A commercialized e-travel platform ready to plug to your airline and start selling travel services and products to your passengers at the lowest price online.
Solution Components

E-Travel Platform

E-Travel Platform

E-Travel Platform

E-Travel Platform

E-Travel Platform Front-End

A state of the art e-travel platform developed and serving 30+ legacy and low-cost carriers over the last 10 years

Holiday Website

Our solution provides airlines with a fully responsive Holiday website, fully compliant with the latest Search Engine Optimization (SEO) standards.

Using our Holiday website solution, airlines will be able to upsell ancillary products and services, and maximize their revenue opportunity.

Your customer can benefit from our wide variety of travel inventory.

Fully Responsive
SEO Compliant
CMS Ready
Connected to e-travel platform to offer
  • Hotels
  • Car Rentals
  • Ground Transport
  • Tours & Attractions
  • Travel Insurance
  • On-board Ancillaries
  • View Demo

    Mobile Application

    To ensure customer engagement and passenger journey management, our solution includes a native mobile application developed for your Holiday brand to up-sell ancillary products and services.

    Flight Reservation
    Manage Flight bookings and check-in
    Manage profile and preferences
    Marketing campaigns
    Social media
    Mobile payment
    Smart push notifications
    Location based services
    Destinations information

    E-Travel Platform Back-End


    Our platform allows the Airline to easily manage their Holiday website to publish content, featured travel packages, custom offerings, carousel images and marketing banners, etc.

    Create and Manage Featured Travel Packages linked to the booking engine
    Create and Manage Custom Offerings
    Manage Carousel Images
    Manage Marketing Banners


    Our Platform back office has been developing along a 10 years of customer feedback and quality assurance to reach a market leading back office solution that can literally handle all core components required to run a successful e-travel business

    Airline Profile Management
    Booking Management
    Agents Management
    Payment Management
    API Setup
    Mark-ups Management


    In today’s online world the pace of innovation is accelerating using API's in the forefront of information interchange between almost all platforms.

    IATA being the most established in information interchange and payment settlement of the Airline world has been developing the New Distribution Capability (NDC) to allow the integration between the on-line players and its unique settlement system helping Airlines and Classic Travel Agents with their innovation endeavors at the B2B level.

    Our Platform, being NDC compliant, provides Airlines with the required API that connects to the Airline PSS, as well as to the on-line travel players and the Airline Sales Network (B2C, B2B) as well allow the exchange of information with the IATA and capability to settle payments through the IATA Financial Gateway.

    Middleware NDC Compliant API Plugin
    Integration with
  • Airline Passenger Service System (PSS)
  • Internet Booking Engine (IBE)
  • Dynamic Packaging Engine (DPE)
  • All the Airline's Sales Channels (B2B, B2C)
  • Capability to load additional Airline and travel ancillaries for upselling
    Capability to integrate with IATA to allow settlement through IATA Financial Gateway (IFG) Payment Method
    Allow Payments through top-up, CC or IFG


    Dynamic Packaging is the game changer and most important tool for airlines to compete with all travel players. it is proven along years that passengers tend to look for flight availability first.

    On the other hand travel suppliers, specially hotels has allowed low prices to be bundled which helps both parties mask their special prices without harming their other sales arrangements.

    Our Dynamic packaging Engine DPE is developed to browse, select and bundle pre-assigned exclusive rates of flights and travel products while masking their itemized pricing to produce a competitive package / bundle to the Airline passenger in a dynamic process; dynamically packaged products is then offered through all sales channels (B2C, B2B).

    Browse, select and bundle special package rates of flights and travel Products
    Mask all pricing under a bundled product
    Offer packaged products through all possible B2B & B2C sales channels

    Customer Relationship Management (CRM)

    Our Platform offers a unique CRM Module that plays a vital role within multiple facets such as passenger profiling, marketing dynamics, communication with passengers through their journey, passenger call center, travel, analysis.

    Based on impressive data collection and compilation techniques the CRM sets all departments on the forefront of decision making and passenger service and plays a vital role to impress the passenger and gain his loyalty.

    Marketing now can build on passengers’ touch points and offer the right message or product at the right time at the right price.

    Passenger data compilation from all Channels
    Build passenger profile
    Provide compiled data to all departments
    Provide communication tools, automated messaging, during the passenger journey

    Payment Facilitation

    Reaching more passengers in more markets is important to our customers. Our platform provides a comprehensive solution that enable our clients to seamlessly facilitate payments from all Sales’ points and make payments to all travel suppliers using a recognized payment gateway with splitting options.

    On the back end Platform provides functionality management of debits, credits, reporting, sales commissions, tax and currency management as well is able to handle payments through top-up, credit cards as well as integration with the IATA Financial Gateway under the NDC program.

    Payment Facilitation from all Sales points
    Payment Facilitation to Suppliers
    Enable Management of Debit / Credit
    Enable Management of Sales Commission
    Financial Reporting
    Link to payment gateways allowing splitting options
    Currency and Tax Management
    Integration with the IATA Financial Gateway
    NDC Compliant

    Integration to the Passenger Service System (PSS)

    Our system fully integrates with the most prominent Airline Passenger Service Systems (PSS), this integration works in tandem with our dynamic packaging engine, and enables us to implement API functionality for your fare distribution. This enables us to fetch and manage PNR data to upsell ancillary services.

    Fetch and manage PNR Data to upsell ancillary products
    Enables Dynamic Packaging
    Enables NDC Connectivity

    Integration to Sales Network

    Our solution fully integrates with the airline sales network worldwide, covering Travel Agents, GSA’s, Call Center, and others. Enabling the airline to manage its sales channels financially and operationally.

    Create Agent Portals
    Manage Agents' policies and permissions independently
    Booking and Payment Facilitation to all Sales Channels
    Financial Reporting

    Other Portals

    Airline Offices Portal
    GSA's Portal
    Call Center Portal

    Aggregation for Lowest Price

    Our Solution acquires travel product pricing and details across all major suppliers and services, curating the best pricing for every product, including pre-assigned exclusive rates of flights and travel products (Dynamic Packaging Engine).

    One of the major hurdles overcame by industry standards was mapping hotels using GIATA support, nevertheless Our Platform has developed a proprietary room mapping functionality to assure price aggregation that second to none.

    Our entire solution including aggregation is cloud hosted, ensuring speed and accuracy.

    Sophisticated and fast aggregation
    Hotel and Room Mapping
    Cloud based hosting using Amazon web services
    End Result
    Best Online Price Guaranteed


    Our tailored mechanism integrates with Airlines’ loyalty program to encourage customers to enroll in accumulated points which may then be redeemed.


    Seamless Management to your Business online and offline.

    Our easy-to use solution provides Extranet portal to load Airline and Travel ancillaries manually or through an API integration.

    Load and manage products manually
    Load and manage API products

    E-Travel Platform Commercialization

    You will acquire a pre-negotiated deals with global suppliers based on a buying power of 300 million passengers


    Our solution allows our client Airlines to access a comprehensive global inventory of powerful Suppliers.

    We have a readily pre-negotiated and contracted commercial deals with global suppliers allowing us to Guarantee "Best Price Online" This status was achieved based on our platform partner optimum buying power for the current 30+ Client Airlines carrying over 300 Million passenger per annum.

    This dimension differentiate our Commercialized Platform from normal Technical Platforms

    Negotiated deals with almost all established bed banks, whole salers, DMC's and OTA's
    Car Rentals from direct channels and aggregators
    Tours and Attractions from direct channels and worldwide suppliers
    Ground Transfers from direct channels and aggregators
    Travel Insurance from direct channels and aggregators
    Other travel options


    One of the main hurdles in secured travel booking is the financial guarantees coupled with the enormous financial management with tens of Suppliers.

    Our Solution brings the "one contract, one guarantee and financial management" concept as part of the plug and play commercialized platform.

    Our solution covers all securities and financial guarantees to contracted suppliers as well as all collection and payment management. Guarantees cover the Airline envisioned passenger volume to ensure product and service uptime and timely delivery.

    As an additional service Our Solution can also manage payments with the Airline sales network including deposit setup, settlement, incentives, reporting.

    Cover Financial Guarantees
    Collection and Payment Management


    Our solution provides to the Airline a dedicated travel development team with intensive travel knowledge to develop products and services and ensure that all major destinations are covered with competent contracted travel products and hosted on the Platform.

    E-Travel Platform Management

    Solution management makes all the difference between $1.5 and $32 per carried passenger

    Digital Marketing

    We develop and optimize a bespoke online user experience and digital marketing activities for your holiday customers.

    Our solution provides to the Airline a dedicated marketing team with intensive travel knowledge to develop and manage the following:

    Passenger and destination profiling
    Social media content creation, advertising and moderation
    Media Planning
    Video Production
    Search Engine Marketing and Optimization
    Manage and maintaining digital activities on Holiday Arm website as well as mobile app
    Social media campaigns performance reporting
    Manage communication through the passenger journey through emails, sms, browser and mobile app

    Supplier Call Center

    To fulfil customer satisfaction, we provide a Supplier Call Center available 24/7 to ensure fulfillment of all travel bookings managed by the Service Provider are confirmed and delivered to the passenger and to ensure that all delivery problems are properly handled.

    Available 24/7
    Ensure product delivery confirmation and fulfillment
    Resolve problems in timely manner


    Our Solution provides a Passenger Call Center available 24/7 serviced by agents trained with the art of solid customer satisfaction.

    The Call Center support passengers with their new and existing bookings whether flight ancillaries, travel services and bundled packages as well as handling upselling and emergencies.

    Support over Voice, Live Chat and Email
    Passenger booking assistance and management
    Upselling travel products to passengers
    Multilingual support


    To ensure sales optimizations and maximize financial performance over the short, medium and long term, our solution deploys a dedicated Agent Management Team for all your sales offices and GSAs to incentivize and make effective use of potential travel sales opportunities.

    Sales offices and Agencies will be encouraged to sell flight tickets, hotel bookings, insurance, car rentals and other travel products as independent items or bundle them as personalized packages.

    Incentive scheme setup
    Payment collection and incentive Settlement
    On-line and offline training and support
    Quality Control

    Platform Management

    Apps fully manages the e-travel platform on behalf of the airline releasing the airline from monetary investment and required man power.

    The end result, a specialized team of industry leaders in the travel and ancillary sector, maximizing your reach, conversion and thus, net profit.

    Payment Management

    Apps fully manages all payment related activities from the sales network all the way to suppliers, including guarantees to hotels and service providers.

    Ensuring an incentivized sales network and a seamless service delivery to your passengers.

    Mobile Application Management

    Apps fully manages the mobile solution to maintain effective booking cycles, easier purchasing habits, marketing campaign communication, managing the passenger journey, and finally, app retention and passenger loyalty.